Hi,
Do you get any error message while trying to configure the COM port?
I would suggest you to try the following steps and check if it helps.
a) Plug the device that requires the COM Port to be used.
b) Open Device Manager by doing the following:
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i)Click on “Start” and then “Control Panel.”
ii) Switch to Classic View (if in Category View).
iii) Double click on “Device Manager” button.
c) Expand “Ports”.
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d) Right click on the Device and click on Properties.
e) Click on the 'Port Settings' tab. Click the 'Advanced' button.
f) Click on “COM Port Number.”
g) Pull down the scrollbar and select “COM1.”
h) Click “OK.”
If there is no COM port or Other Device showing in Device Manager you need to enable the serial/COM port in the laptop BIOS, assuming the laptop has a COM port.
Important: Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.
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